FAQ 3D Body Measurements
Do I have a personal online account?
Yes you have and you have 24 hours access to it.
Can I see my 3D body measurements immediately after scanning?
Yes you can. You see 10 measurements in your app immediately after scanning.
How many measurements are made by the 3D Body Scanner?
In total the 3D Scanner generates over 90 measurements of your body.
Does the twinster 3D Body Scanner work with automatic measurements or do I have to measure by hand afterwards as well?
The 3D Body Scanner generates all measurements automatically.
There is no need to measure by hand anymore.
How long does it take to generate my digital avatar?
The digital avatar in the App is ready in around 50 seconds.
The full report of 90+ measurements is ready in a maximum of 2 mins.
Can I choose which parts of the body the 3D Body Scanner measures?
Your whole body is measured completely by our 3D Full Body Scanner anyways and of course you can take a closer look at those regions of your body that are of special importance to you.
Can I compare several 3D scans over a longer period of time with each other?
Of course. You can switch between the 3D avatars you generated over different time periods.
How many 3D scans can I compare at once?
We are currently working on a way that you can compare your digital 3D avatars right next to each other. It will be part of an update soon.
Can I tailor clothes according to the measurements generated by the 3D Body Scanner?
Our 3D Body Scanner was made by experts in the fashion industry and its goal is to deliver the most accurate measurements for clothes tailoring as well as size recommendations.
Due to the static way of measuring your body in a fast way, there are no discrepancies between the measurements and you can rely safely on the reports that the system delivers.
Can I put the data of the 3D Body Scanner into a laser cutting machine?
Not directly as you need a special software with the cutting machine in order to cut your patterns. However, we have a partner that provides you with the possibility to have cutting patterns according to the data generated by our 3D Body Scanner. Please contact us for more information.
Can I do my own measurements on the 3D avatar?
Yes. As owner of the 3D Body Scanner you have the possibility to work in a tailor surface where you can draw more measurements by hand on the digital avatar itself. This gives you the possibility to generate even more than the 90+ measurements.
Do you deliver the 3D avatars as .obj?
Indeed you are also able to download the 3D models in .obj.
Can I see if I lost weight?
Of course you can see weight changes as well.
The 3D Body Scanner measures you in the most accurate way and changes are clearly visible when comparing the generated 3D avatars and measurement reports.
Can I use the reports for individual nutrition or training plans?
Of course. The 3D Body Scanner can help fitness and health centres to see the development of its clients with regard to weight, posture and health. Individual training as well as nutrition plans can be developed.
Can I use the measurement reports to track my training and health status?
Yes you can. It is visible if you gained muscles as well as if you lost some weight. The visualization on the digital twins helps you in keeping control of your progress and successes.
Do I have to be naked to get measured?
No you do not have to be naked. The best way to get scanned is in your underwear or skin-tight clothes.
Is the body measured with pictures?
No. This technology does not measure taken pictures but measures your body directly. No pictures or videos are taken in this process.
Is the 3D measurement done by lasers?
No we do not work with lasers. You do not have to worry about your health, the process is completely harmless and safe.
Can I be measured when I am pregnant?
Yes you can. The scanning is harmless and not dangerous for you or your unborn child.
Can children be measured in 3D as well?
Yes, children can be measured as well. They have to hold the handles and stand on floor marks just like adults. After 3 seconds, the 3D scanning is done and the measurements are created.
Can I sit down while the 3D body measurement?
No. Right now, the scanning procedure is done while you are standing and holding rails. We are working on a way to being able to scan disabled people in an easy and comfortable way as well but this will take some time.
Do I have access to my data (3D measurements and digital avatars) at any time?
Yes, any time and everywhere. It is your data.
Can you measure several people at once?
No this is not possible. Each person is measured individually to get the most accurate results.
Is there a monthly fee for the measurement service?
Yes. However, it is free within the first half year. Please contact our sales team via office(a)twinster.eu to get to know more about the pricing.
FAQ 3D Body Scanner
Is there a virtual enrolment or training on how to set up the twinster 3D Body Scanner?
There are two ways of setting up the scanner.
You can either have an engineer of twinster come to your location and do the set-up and calibration for you OR
You can do it by yourself. Therefore you have to buy a calibration kit that helps you in calibrating the 3D Scanner.
Of course, there is a manual for setting it up as well as virtual assistance in case you need help.
Is there a weight limit for the twinster 3D Body Scanner?
There is currently no weight limit.
Is there a height limit when it comes to size for the twinster 3D Body Scanner?
The current maximum height for a person is 2 metres.
Does the twinster 3D Body Scanner spin?
No. Neither you, nor the scanner itself spins. It is a static way of measuring your body. It takes only 3 seconds and you need to hold handles and stand on feet positions. There is no way you are getting dizzy.
Does the twinster 3D Body Scanner have an integrated scale?
No. The system works with anonymous measurements of your body which means that solely the structure of your body is captured and depicted.
Do you charge annual update packages or maintenance?
No we do not. Once you buy the 3D Body Scanner it is your device and we do not charge you for updates or digital improvements. Also, there is no need for physical maintenance.
Is there a warranty on the 3D Body Scanner?
The warranty for the twinster 3D Body Scanner is two years.
Can I use the delivered computer for additional things; other than managing the 3D Body Scanner?
The computer that is sent with the 3D Body Scanner can only be used with regard to managing the 3D Body Scanner itself. It is part of the 3D Body Scanner itself and cannot be used separately.
Is there a customer service?
Of course there is. The happiness and long-term satisfaction of our customers if one of the highest priorities for us. In case you have any questions or similar, please do not hesitate to contact us via mail or phone.
Please note: The impossible is done immediately but wonders take a bit longer.
Do you have partners in the field of 3 Body Scanning?
Yes we do have several partners worldwide when it comes to 3D Body Scanning.
We also have sales partners across Europe.
If you are interested in a partnership, please contact us via our contact form and one of our team members will get in touch with you as soon as possible.
Are you searching for more partners?
We are continuously searching for new sales partners worldwide. In case you are interested, simply drop us a line and we will get in contact with you.
How many 3D sensors are in the 3D Body Scanner?
There are 16 3D sensors integrated. We use the latest 3D technology.
What material the 3D Scanner made out of?
The 3D Body Scanner is made out of 100% steel and therefore stable and safe. It weighs around 200kgs.
Can I change inside the 3D Body Scanner?
Yes you can. The 3D Body Scanner is designed like a changing room and therefore has separate spaces for your shoes, clothes and personal belongings. You do not need to leave anything outside the cabin and have 100% privacy and safety.
Is the 3D Body Scanner open or closed?
The 3D Body Scanner is delivered as you can see it on the homepage. It can then be branded individually by covering it with individual panels or it can also be integrated into an existing changing room.
The 3D scanning should always happen in a closed manner in order to secure the highest privacy and accuracy.
Are the hand rails included?
Yes, they are part of the concept of how the people are measured in the 3D Body Scanner.
How big is the 3D Body Scanner?
The 3D Body Scanner is not bigger than a normal changing room and therefore does not need much space.
Please contact our sales team via office(a)twinster.eu to get a detailed technical datasheet.
Can I cover the 3D Scanner with simple curtains?
Of course you can. This is totally up to you.
Is there a manual on how to set up the 3D Body Scanner?
Yes there is. In the languages German and English.
We also have a customer support that can help you in the set-up.
Can the 3D Body Scanner be operated in self-serve mode?
Yes. It is made for self-serve mode.
There is a free App that connects directly with the 3D Body Scanner and then gives the customer clear instructions on what to do and how to stand in order to get accurate measurements. There is no need for an operator at site for the scanning itself.
Does your 3D Body Scanner replace personnel at the store?
No it does not. Quite the contrary is the case as the personnel can be used as real advisors.
People scan themselves in self-serve mode with the App and after they are dressed again, the personnel can match the measurements with the clothes in the store and recommend sizes and colours to the customer.
This way, the traffic in offline retail increases steadily.